Customer Inquiries Answered Without Copy-Pasting
Reads incoming customer emails, classifies inquiry type and urgency, searches knowledge base, and drafts professional replies for human review.
customer-inquiry-draft-agent.mdAbout This Blueprint
Designed for Copilot Studio with Power Automate. Classifies inquiry type and urgency, searches SharePoint knowledge base and email history, and drafts professional replies. Includes JSON schema for Copilot Studio configuration.
What's Inside
A new customer email arrives in the support inbox
This agent is designed for Microsoft Copilot Studio with Power Automate. When a new email arrives in the designated support inbox (via Outlook "When a new email arrives (V3)" trigger), the agent reads the inquiry, searches the company's response guidelines and past email history for context, drafts a professional reply, and saves it as an Outlook draft with a category label for the support team to review and send.
Customer Inquiry Draft Agent
This agent reads incoming customer emails, classifies the inquiry type, searches knowledge base articles and past email history for relevant context, and drafts a professional, on-brand reply. The draft is saved to the support team member's Outlook drafts with a category label indicating the inquiry type and urgency.
- Incoming customer emails
- Response guidelines & templates
- Past email history with sender
- Product documentation & FAQs
- Previous similar inquiries
- Read incoming email
- Search knowledge base
- Search past emails
- Create draft reply
- Add category/label
This blueprint is a self-contained agent package. Drop the .md file into your workspace, type "tact it", and your AI platform unpacks the agent — complete with rules, skills, workflows, and a ready-to-use slash command.